Cancellation Policy

If you need to cancel a visit, we do require a 24 hour advanced notice prior to the start of the scheduled walk. This advanced notice will allow our walkers to effectively schedule their day. In the event we do not receive this advanced notice you will be charged for the day’s visit. We do understand there will be times when this is not possible (unexpected circumstances) and therefore would like to offer a “free pass” where will you will not be charged. This “free pass” is given only once per month.